Technical Support for FME Extensions
From Fmepedia
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Q) Where do I get support for an FME-Extended application?
A) If you have an FME license (eg you are extending ArcGIS with the FME ArcGIS Extension) you can receive support from us by visiting our website (http://www.safe.com/support/index.htm) or by using the Support contact form (http://www.safe.com/support/contact/form.php)
Q) Where do I get support for the ArcGIS Data Interoperability Extension?
A) This is an ESRI product, sold and supported by ESRI. Any queries or support must go through the appropriate ESRI channel.
See… http://support.esri.com/ for the ESRI website support page or… http://gis.esri.com/intldist/contactint.cfm for details of how to get in touch with your local distributor.
Q) Where do I get support for the MapInfo Universal Translator?
A) This is a MapInfo product, sold and supported by MapInfo. If you have a problem with a translation using the MUT in the first instance you should contact your local MapInfo reseller.
Q) Can Safe help me if I don't have an FME license?
A) Safe Software does offer Professional Services and training for ArcGIS Data Interoperability through its Solution Assistance and Training offerings – contact Safe Software (mailto:sales@safe.com) for details and prices.
