Category:Product Support FAQ

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This page represents a category of pages within fmepedia, and cannot be edited.   To add a page to this category simply add: [[Category:Product Support FAQ]] to the page itself.

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This is the main index page for FAQ relating to FME product support

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Subcategories

There are 7 subcategories to this category.

A Annual Maintenance Contract FAQ B Beta Version FAQ

M MapInfo Universal Translator FAQ P Plugin Metafile FAQ Plugin-SDK FAQ

P cont. Problem Report FAQ U User Group FAQ

Articles in category "Product Support FAQ"

There are 47 articles in this category.

A A support engineer recommended I install the latest beta version of FME. I don’t like to use beta versions of software – how reliable is an FME beta Are there any sources of help at the FME User Group host C Can I get messages posted to the FME User Group sent directly to my email D Do I need to be a member of anything to use the FME User Group Do all support queries go to the same email address Do you have specific needs for the format of email that I send to you Does anyone at Safe watch over the FME user groups - Why is there a delay in answering H How do I access the Safe FTP Site How do I contact support How do I send a message to the FME User Group How do I subscribe to the FME User Group How do I unsubscribe from the FME User Group How do you prioritize your support queue How quickly will you respond to a question or problem report I I have a support problem, but for security reasons I can’t give you my data.

I cont. I need to get in touch but my email isn’t working, is there another way to contact you I need to send you data - but it is confidential commercial information – I don’t want to post it in public view. I sent a message to the FME User Group but it hasn’t appeared yet. Why I think I forgot the email address I signed up to the FME User Group with! Can you help I tried to unsubscribe from the FME User Group but it didn’t work, I’m still receiving messages. Why I was told a problem report had been filed – when will it be fixed. How will I know I've stopped receiving messages from the FME User Group without unsubscribing. Why Is there any way to accelerate the progress of my PR Is there anything I can do or check to try and solve my FME problem myself Is there anything that will slow down your support response or reduce my priority I’ve just purchased FME – what support is included M My email to support was bounced back to me. What’s going on O Oops! I forgot to add the attachments to my support email. I'll just send another message shall I T Technical Support for FME Extensions W What are Professional Services and What is Solutions Assistance What are the most common questions the support team are asked

W cont. What attachments are we permitted to email to Safe - do you use spam filters? What happened to the print versions of the FME manuals What happens if I don’t have an AMC and I find a software fault What information should I include with a problem What is the FME MVP program What is the FME User Group What number do I call for support and why does it always go directly to a voice-mail reply What other User Groups are there for FME What other sources of information will help me with my FME problems What sort of questions can I ask in the FME User Group What support does my AMC cover What support does my AMC not cover What support is there for the BC MoF ESF format When I sent a support message I CC’d a colleague. He now receives all the replies you send, even when they are no longer relevant and I no longer CC him. Why When should I contact support Why are return emails shown from xxxx via RT. Is RT a call centre - Where is it located